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Why was my attempted purchase or ATM transaction declined?

There are several reasons why a transaction might be declined.  Check these items:

Activation - Did you activate your card when you received it?  If not, activate your card by calling 800-717-4923.  The card will not work until it is activated.

Card Status - Did you turn your Card Status "ON" before attempting the transaction?  For security, PayJet cards are always "OFF" by default, until temporarily turned on for an upcoming single transaction or for a period of time.  Sign in to your account to turn your Card Status "ON" or "OFF".  Hint: Save the Card Status page to an icon on your mobile device, and use your Quick Code to easily turn your card ON or OFF.

Available Balance - Does your card have enough funds available for the transaction?  Check your available balance by signing in to your account at www.payjet.net, or by checking the most recent transaction notification sent to your email.  The amount available is the amount listed as "Available Balance".

Daily Spending Limit - If you've used your card for other transactions today, you might have reached the daily spending limit you set for your account.  You can check and adjust your daily spending limit by signing in to your account at www.payjet.net.

Weekly Spending Limit - If you've used your card for other transactions this week, you might have reached the weekly spending limit you set for your account.  You can check and adjust your weekly spending limit by signing in to your account at www.payjet.net.

ATM Withdrawal - Make sure you select the option for a withdrawal from CHECKING Account.  Selecting any other option, such as a withdrawal from Savings, or a Cash Advance, may cause the transaction to fail.

If you've checked all these items and still have issues using your card, please contact our Help Center and our team will assist you.

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